Rokmer Pharma Ltd is committed to providing quality pharmaceutical products and improving the safety of health products in Ghana. Through our comprehensive pharmacovigilance system, we are able to collect data on adverse events and carry out risk evaluations, which helps to minimize these adverse events as well as communicate effectively on them.
The World Health Organization (WHO) in 2002, defined pharmacovigilance as the science and activities relating to the detection, assessment, understanding and prevention of adverse effects or any other drug-related problems.
Our pharmacovigilance system helps to prevent harm from adverse events, promotes the safe and effective use of medicinal products, ensures public confidence and contributes to patient/customer safety.
What to Report
We continue in our efforts to improve the quality of our products as well as ensure the safety of all customers. We therefore entreat all customers to report all issues related to adverse events/reactions and product quality.
Adverse Event (AE)
An adverse event is another name for an adverse drug reaction or an adverse effect of a drug. This can be described as any unexpected or dangerous reaction to a drug or any unwanted effect caused by the administration/use of a drug. The start of the adverse event/ reaction may be sudden or develop over time and must be reported immediately.
Some examples of such events/reactions are:
- Skin rash
- Loss of weight
- Shortness of breath
- Dizziness
- Headache
- Nausea
- Back pain
- Blurred vision
- Hair loss
- Allergic reactions etc.
What Information is needed to Report
In the unfortunate instance of adverse events/reactions or product quality complaints, below is the information the reporter must provide to Rokmer Pharma Ltd:
- The name of the Rokmer product/any Rokmer distributed product/any product purchased in Rokmer Pharma pharmacy.
- The Complaint (Nature of the complaint/details of complaint)
- Contact details of the patient
- Contact details of the reporter
Do not hesitate to contact any member of our Quality Assurance team on the contacts above or visit any Rokmer Pharma to lodge all complaints. We take all complaints seriously and follow up on all complaints to guarantee customer satisfaction.